Duties and Responsibilities工作职责
· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
o Ensure restaurant operating equipment is clean and in working order
o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
o Welcoming guests to the Restaurant, by using the Restaurant name
o Inquiring if they have a reservation and noting it in the reservation book if they do
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
o Being attentive to guest requests
· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
· Take telephone bookings and document in the Reservation book according to restaurant standards
· Train wait staff and bus staff in hostess standards
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
· Maintain responsibility of cleanliness of hostess stations
· Maintain responsibility of cleanliness of all menus and drink menus
· Assist with beverage service
· Assist with food service
· Maintain detailed knowledge of menu, including daily specials
· Ensure tables are cleared quietly and efficiently
· Carry food and beverage trays in a safe manner to minimize breakages
· Complete dockets accurately and clearly
· Maintain current information Ｏn all general activities of the hotel
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
· Demonstrated ability to interact with customers, employees and third parties that reflects highly Ｏn the hotel, the brand and the Company.
· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
· Able to read and write English
· High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.
· 1 years related experience or an equivalent combination of education and experience.
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