餐厅服务员

Duties and Responsibilities工作职责：

· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务。

· Communicates to his/her superior any difficulties, guest comments and other relevant information  

与上级领导交流有关疑难，客人意见和其它相关信息。

· Establishes and maintains effective employee working relationships

与员工建立并保持良好的工作关系。

· Attends and participates in daily briefings and other meetings as scheduled

参加和参与每日的例会和其它计划好的会议。

· Attends and participates in training sessions as scheduled

参加和参与计划好的培训课程。

· Prepares for service by ensuring:

确保部门的以下各项工作就绪为客人提供服务：

o Grooming is impeccable and in accordance with ICHG personal presentation standards

遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

o Outlet equipment is clean

设备干净

o Equipment is sorted and stored

设备分类且存放好

o Glassware is polished

玻璃器皿擦亮 

o Flatware is polished

擦亮餐具

o China is clean

清洁瓷器

o Waiter stations are prepared

准备好服务台

o Cutlery is placed for buffet and table service

摆放好自助餐桌上的餐具

o Tables are set

摆设好餐台

o Reservations are read and familiarized

阅读并熟悉预订

o Special occasions are ready

准备好特别活动

o Music is Ｏn

放音乐

o Lighting is Ｏn

开灯

o Outlet is ready for service and guest comfort

酒吧准备就绪为客人提供舒适的服务。

· Carries out effective service by ensuring:

高效的提供服务：

o Guests are greeted and seated

迎宾并安排客人就坐

o Daily specials are explained and upsold

说明并推销每日特价

o Food orders are processed accurately

准确的下餐单

o Trays and tray jacks are effectively used

有效的利用托盘和托盘架

o Food orders are taken quickly

快速的为客人写餐单

o Payment methods are handled accurately

确的处理付款方法

o Working areas are cleaned and re-set quickly

快速的清洁工作区和重新布置

o Bar is clean

清洁的酒吧

o Used ashtrays are regularly cleaned

定时清理用过的烟灰缸

o Guests are conversed with in relation to the food and beverage products

与客人谈论有关的餐饮产品

· Carries out effective beverage service by ensuring:

通过确保以下内容高效的提供饮品服务：

o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

o Promoting and selling cocktails to guests

向客人推销鸡尾酒

o Making and presenting cocktails

调配和装饰鸡尾酒

o Coffee and tea is served hot and in accordance with standard

按规范提供热的咖啡和茶

· Take appropriate action to resolve guest complaints

正确处理客人的投诉。

· Food and beverage stock is stored in relation to hotel procedures

按照酒店的规定存储餐饮存货。

· Performs related duties and special projects as assigned

承担相关的职责和安排的特别项目。

Required Skills –

技能要求 

· Demonstrated ability to interact with customers, employees and third parties that reflects highly Ｏn the hotel, the brand and the Company.

完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。

· Able to read and write English

能够读写英语。

Qualifications –

学历

· High School.

高中或以上学历

Experience –

经历

· Food service experience with general knowledge of restaurant operations preferred.

拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。